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SUBSTITUTION AND
VARIATION
At our gift shop we pride ourselves on
maintaining a very high quality of customer
service. We invite you to review the
information below in order to familiarize
yourself with our policies and with flower
deliveries. If you require further
assistance you may contact us at any time.
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All flowers and gifts
are arranged by hand, and as such no two
items will every be completely
identical.
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Teddy bears may vary
according to region and supply. Photos
depict an example of a teddy bear and
are not intended to illustrate the
identical teddy bear that may be
delivered. Our main commitment is to
ensure the quality and integrity of the
teddy bear delivered matches the value
of the item ordered.
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Chocolates are
generally supplied locally to the region
where the rose delivery is being made.
Generally, our chocolates are not
imported, but are supplied locally
wherever possible. Photos on our web
site depict an example of chocolates
which may be delivered. Chocolates can
and will vary according to region and
supply. We will always maintain a
commitment to providing high quality
chocolates that reflect the value of the
gift you have chosen.
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Champagne will vary
according to supply and to region and
may not be identical to the champagne
depicted on photos on this web site.
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Roses, vases, bows,
complementary flowers and wrapping will
all vary according to region, season and
supply. We always maintain strict
adherence to delivering high quality
products regardless of location and
season.
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In rare cases where
substitution may be necessary we will
substitute items with equal or greater
value that meets or exceeds our
commitment to providing exceptional
quality products. The value and
integrity of your order will always be
strictly maintained. Of course roses
will always be roses, and chocolates
will always be chocolates...
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